SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elemnt (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elemnt.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Quality product as always from Vevor. I have ordered a standing desk in this chair and both are well built.
That is one of the best things I purchased. Super nice, very easy to install, everything fits perfectly.
Great
The table arrived very quickly. 3 days. The Assembly of the table cost us an hour. But I look very good. I do not like that when you climb to the maximum height (115cm) you feel very unstable. In addition, the engine makes a slight noise and takes time to climb. But the measurements I asked for were 120x80 cm and are exact measurements. For the price is one of the best I 've ever seen. The back appreciates it.
Good table in general, the only thing that one of the parties makes loose and it is tedious that by supporting you they are moving all the time. But the quality is quite good
The package did not arrive, but good communication with the seller
It’s great. And the support is also great and really helpful.
Very well crafted with detailed assembly instruction. Even came with the tools required for assembly and a bag with spare parts. The quality shockingly good for this price.
the table is awesome, easy to assemble and funny to use. Definitely i will by one more table
great the buttons were not on the side shown but I'm quite satisfied with the product. beware that at maximum height it gets wobly.
The desk is really amazing for the price and the relatively easy assembly
Is amazing. I highly recommend it. Everything on the desktop screams quality. Very easy to assemble, it arrived complete and above all impeccable. I got a seller from my country so it arrived in less than a week.
Excellent Product, nice materials
The product arrived on time
So far so good. Same table in other sites but better pricing,
I recently purchased an electric lifting table, and I couldn't be happier with it! The table works perfectly and is great value for the price. It was delivered to Slovakia in just a few days, which was impressive. Highly recommend!
Good quality product, fast shipping, easy assembly. Excellent price to quality ratio, would deffinitely buy again.
Super useful till now
Nice for the price.
easy to assemble and clear instructions, if you use a power tool screw driver, setup will take less than 30 minutes. a bit heavy when packed but feels sturdy once built. great product for the price.
I had a problem but the seller could give me a solution. It is a good Vevor company and its after-sale service is quite well. Congratulations
easy to build. highly functional. DO NOT USE SCREWS FOR METAL FOR THE WOOD, I bought in the store SCREWS FOR WOOD. there are 3 of these on the drawer and other 2 on the control.
I was looking for a wide desk and was pleasantly surprised at how wide this one was. I got the 47x31. It works perfectly.
Expected quality for the price of the article. Arrived fast and very well packed.
Very happy. The logistics surprised me, the day after asking for it, it already brought it into my hands. I recommend it 10/10