SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elemnt (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://elemnt.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Easy assembly, very solid and manoeuvrable trolley.
The cart feels very good material, it is heavy, perfect to load things, good tire material too, arrived in less than 3 days and as in the description
Is perfect, feels and looks resilient. I liked it very much and it will be very useful to Me in my tasks in the garden.
Excellent trailer and arrived in one day
Unfortunately badly painted, especially the yellow parts are just slightly tinged.
Fulfills its function Good product Mostly full shipping It came to my home in 3 days
The cart met the expectations very easy to put together and it is very nice without a doubt I would buy again and I will buy it since I need one of 1400 pounds the one that buys was the one of 900 pounds even so it looks strong
It is the second cart I order and everything perfect the first was 900 lb and the second 1400 I was surprised by the size of the 1400 lb I thought it was small but everything perfect
Very good product I loved
Looks and feels very good quality, easy to assemble
Super is to my liking the cart easy to assemble and very resistant I recommend it 100%
As well as you consume...
Fast delivery, all match the announcement
Good items but I would like it to be more reinforced. Arrived in Mexico in less than two weeks. Good article.
Express shipping! Easy assembly, the quality seems to have a great value for money. I have the version 400kg that I have not yet put to the test, so I will add up plus late. Thanks to the seller for communication, I can only recommend this company which is very professional both on the quality of the products and commercially. This is not my first purchase from them and certainly not the last if necessary.
Works cool
Reçu and 48H!!!
Excellent article, the size corresponds and the material is resistant.
Quick and simple assembly. Even if I have made a hole larger. Tested with a load of + 150 kg she does the job. The side-sides, however, does not seem super robust.
5 stars. Objeto well packeded, and delivered in time. Good quality product.
Solid stroller. To put it together you need the car keys 13, 17, 19 and 20 minutes of time. I don't know if it will last 400 kg, but it looks good. The connection of the handle with the front axle is too loose. I wrapped the tip with foam from the package and it came out fine. At first it stinks strongly of rubber, but after a week the smell disappears. I recommend.
Wait to leave my opinion. If it is of great help, the very practical cart supports up to 200 kg very well, but I do not know it, very useful, I recommend it very much. It was delivered to Me in 5 days super fast.
Excellent Product
Ok.
seems to be good quality. I've purchased one of these at a low price somewhere else before. this one far exceeds the other that I purchased this one is good quality it seems.